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To make an exchange, we suggest to directly return your original order for efficient service. You only need to reorder the correct size and color of merchandise. Once we receive your return, your refund will be issued to the original bank card used to place the order in 10 business days.
We offer the free alterations when you shop online. At present this service can only apply to China Mainland stores (excluding Hong Kong, Macao and Taiwan). If you have any questions, please contact our Customer Service.Take the merchandises and select the closest store for free alterations. Our store staffs will be your assistants to take the records of your requirements. Click to find a nearby store.
The online orders will all be processed with gift packaging. Gift packaging refers to packaging in the box used for merchandises transportation.
1. The Art Club Members enjoy the same benefit when you shop both online and offline.
2. One single registered account can correspond to one single membership number, and another associated membership number is not allowed for the same account.
3. The online order history, discount rate and VIP credit will be automatically recorded in “Your Membership Account”.
4. This membership policy is only applied to China mainland Classic/Bamboo/Peony card holders (excluding Hong Kong, Macao and Taiwan).
4.1 Each level of cards requires a validity period of 365 days. Classic Card can be upgraded to Bamboo Card if one order online or offline spending amount over RMB 50,000. Classic Card can be upgraded to Peony Card if one order online or offline spending amount over RMB 100,000. Classic Card can be upgraded to Bamboo Card after the cumulative amount of RMB 70,000 from both online and offline shopping in one year. Bamboo Card can be upgraded to Peony Card after the cumulative amount of RMB 70,000 from both online and offline shopping in one year.
4.2 Bamboo Card can keep the level of card if cumulative spending more than RMB 30,000 from both online and offline shopping in one year, or it would be degrated to Classic Card. Peony Card can keep the level of card if cumulative spending more than RMB 60,000 from both online and offline shopping in one year, or it would be degrated to Bamboo Card.
4.3 Exclusive discount for memberships: 10% off for Bamboo Card and 12% off for Peony Card (apply to full-price products only).
5. For detailed event discount terms, please check out each online event policies and membership benefits.
6. Chuang Zi Apparel (Shanghai) Co.,LTD which the brand-SHIATZY CHEN belongs to retains the right to the final interpretation of online boutique membership policy.